Kerim Tumay
Oct 21, 2020

Let these questions guide your bank’s decision-making during the COVID-19 crisis and for the longer term

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

Read More

Partnerships between marketing, IT and analytics can help banks used customer information more effectively and competitively.

Read More

Cost-cutting measures will likely impact ability to efficiently gather deposits, so reducing deposit costs could make sense

Read More

Technology can help mitigate vulnerabilities created by reduced staffing and lobby closures.

Read More

The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.

Read More

At a time of reduced personal contact, details from customer spending patterns can provide important insights into their banking needs.

Read More

No financial institution is exempt from the occasional ‘malicious insider’, who, acting alone or with outside help, can do more damage than virtually any outside fraudster.

Read More

Small business relief programs have held bankers’ undivided attention lately.

Read More

Harvard Business Review defines customer experience (CX) as “the cumulative impact of your customers’ end-to-end journey with you, the multiple touchpoints over time, which create a true competitive advantage to companies that get it right.

Read More

COVID-19 has disrupted our communities and cost us greatly, but it has also breathed new life into our sense of community and improved how we communicate and work together.

Read More