Katie Kuehner-Hebert
Sep 22, 2021

Advances in people analytics offer new ways of helping employees thrive.

Gender diversity in the executive and managerial ranks is expected to increase significantly in the next decade, and that’s a positive for business.

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Banks and credit unions can work with small-business customers to help them minimize the risk and deal with the outsized impact of scams and schemes.

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Community banks and credit unions have built-in advantages in attracting this clientele, starting with the core focus on one-on-one relationships.

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Banks and credit unions must find a balance between digital and live-agent support to satisfy customers and maintain efficient operations.

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Banks and credit unions must manage ATMs as mission-critical devices and consider an interactive teller machine (ITM) to soften the blow of branch closures.

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BAI's latest Executive Report focuses on how the pandemic changed the way banks and credit unions serve their customers and what changes can be made as the next normal takes hold.

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Financial services organizations that take a proactive approach to assess balance-sheet impacts stand to be better positioned to minimize losses.

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A major opportunity awaits financial services organizations that better understand their workforce and their workplace environment.

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The lending opportunities in 2021 are starting to look different from 2020's. Harland Clarke's Stephenie Williams discusses how multi-loan preapprovals can help financial services organizations benefit from a customer's new priorities.

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Banks and credit unions can gain better insight into their customers’ wants and needs by merging financial benchmarking and CX/UX research.

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