John Cameron
Oct 15, 2021

For the shift to tellerless banking to be meaningful, institutions must invest in technology that enables a genuinely paperless process.

Successful banks and credit unions will embrace digitalization to facilitate transactions and provide offers and tools based on customer behaviors, preferences and expectations.

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Technology can be a valuable tool for upgrading the credit-scoring system, which can lead to more loan approvals in historically underserved communities.

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Community lenders have an opportunity to quickly and responsibly help those struggling by making the best use of the SBA tools at their disposal.

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Banks and credit unions that don't count losses due to synthetic identity theft as fraud may be delaying effective action on a rapidly growing problem.

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Keeping customers safer during the pandemic is one benefit, but business can also gain important advantages. 

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It’s not enough to just look at the broad trends to determine the effectiveness of diversity, equity and inclusion programs.

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The collapse in interest rates as a result of COVID-19 led to some creative thinking from financial services organizations seeking to bolster their balance sheets.

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The new administration will focus more on consumer advocacy and protection, making it a good time for financial institutions to reevaluate their adherence to fair and unbiased practices.

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These financial institutions have embarked on an important endeavor to share wealth more broadly and promote a more equitable world.

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As banks and credit unions welcome the diversity of thought, experience and talent, their workforces flourish and drive innovation and growth.

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AI-driven insights can help financial institutions create a seamless customer-service experience.

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Step up to the plate in 2021. Build a resilient, innovative business model that mitigates attrition and supports growth.

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Aligning CX and EX strategies is a foundational step for banks and credit unions as they prepare for what comes after the pandemic.

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Fintech innovations have the potential to provide essential services to millions of unbanked and underbanked people.

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Long-term changes in customer behavior due to COVID-19 make it imperative for financial services providers to pursue operational efficiencies.

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As customers increase their use of digital channels, more banking services can migrate to the non-banking apps that Americans trust and use every day.

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COVID-19 has created new opportunities for fraudsters to exploit banks, credit unions and their customers. This month’s BAI Executive Report identifies the challenges faced by financial services organizations and offers insights on how to address them.

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A different approach to data and benchmarking can fill gaps in the standard metrics and help banks and credit unions navigate COVID’s economic uncertainties.

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The battle for customer relationships and loyalty is on as Big Tech gathers transaction data that was once the exclusive domain of banks.

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How can banks and credit unions can address the uptick in identity fraud? LexisNexis Risk Solutions' Kimberly White shares her insights.

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