Kerim Tumay
Oct 21, 2020

Let these questions guide your bank’s decision-making during the COVID-19 crisis and for the longer term

As the global economy reels from the effects of the novel coronavirus, banks of all sizes are being forced to adapt to a new normal.

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In the two weeks it took for the $349 billion Paycheck Protection Program to run out of money, lenders and other financial-services institutions learned a lot about their ability to execute.

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For most companies, seeking a competitive advantage means creating products and services that differentiate them from the pack.

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The deeper his team dives into the customer analytics at BMO Financial Group, the more Chris Menezes realizes that each customer is bent on charting his or her own unique experience through the organization’s digital and human channels.

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The COVID-19 pandemic is forcing banks’ mid-market business customers to make difficult decisions every day about how to keep their companies running while keeping employees, customers and stakeholders safe.

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For banks to fully embrace their digital destiny, top executives and board members need to set the tone with a cultural transformation that underlies the increasing move to electronic channels.

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There’s little debate that automated self-service technology has captured the imagination of financial service providers.

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COVID-19 is giving a whole new meaning to the term “operational resiliency.

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COVID-19 is making it clear, perhaps now more than ever, that it is important for financial institutions of all sizes to strengthen their arsenal of digital solutions as their clients’ digital behaviors and expectations are going to change.

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COVID-19 is a major shock to the American economy.

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