Sameer Hajarnis
Sep 17, 2021

Keep employees and clients current on e-signatures, which have allowed banks and credit unions to continue their core services when in-person appointments are not an option. 

When it comes to mobile banking offerings, banks cannot afford to be a one-trick pony in supporting just one modality or mobile platform, according to speakers at the recent BAI Retail Delivery event in Chicago.

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It’s become conventional wisdom in the banking industry to say that the “branch of the future” must evolve from a place where customers primarily conduct transactions to one in which they can seek advice, guidance and professional service on all things financial.

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Years ago, I went from being the senior operations officer for a large bank in a metropolitan area with a flock of VPs at my disposal to being senior vice president and cashier/operations division head for a small bank in a rural market.

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As 2011 draws to a close, most bankers would agree that the financial services industry is sorely in need of a New Paradigm; the old business models look increasingly strained in the wake of the financial crisis of 2008-2009, the subsequent regulatory overkill and now the accelerating Eurozone crisis.

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People rarely visit their bank branch anymore.

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The decline in branch transactions that has been predicted for the last 30 years is finally happening.

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In today’s sluggish economy, small businesses have not been showing much appetite for taking out loans, although there have been recent signs of a thaw.

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The world is changing and the traditional bank branch needs to change with it.

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It’s a truism in the industry to say that retail banks need to experiment more with change in an era of shrinking revenue and declining branch traffic but the fact remains that few institutions go beyond cosmetic modifications.

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Delivering capital to the millions of restaurants, small retailers and local service businesses in America poses a unique challenge for the banking industry.

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