There’s a big opportunity for community banks to capitalize on the trust and goodwill they built with SMBs during the pandemic.

By connecting the dots for what these customers want and need, banking institutions can put them at the center of the relationship.

BAI managing director Karl Dahlgren joins us to talk about new BAI Banking Outlook research that sheds light on what small businesses want and need from their banks.

Amid variant-related uncertainties, many small enterprises are turning to their banks to cover their current and future needs.

The newcomers are making inroads with specialized products and services, but traditional institutions are not easily ceding the territory.

The services that financial institutions offer can make a big difference in determining if small businesses thrive or struggle.

The megabank vs. fintech arms race is creating lucrative opportunities for smaller financial institutions.

The key is intelligent customer engagement to win the battle for primary ownership of the relationship.

Tailored, intelligent solutions like invoicing and receivables can help banks and credit unions can become an orchestration hub of digital services.

The key is staying at the center of the customer relationship while making it easy to bring in leading technology to extend options and capabilities. 

In our latest BAI Executive Report, we explore how to balance ESG’s forward-looking imperatives with today’s business realities.

In our latest BAI Executive Report, we explore how financial institutions can broaden and deepen their small business relationships.

Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about TD's $105-million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.

It may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon. Emily Kreps, global director for capital markets at CDP Worldwide, explains the thinking behind the high-emitter status, and what bankers can do to change it.

After more than a year of extreme stress and uncertainty, America’s small businesses are gathering momentum in a bustling economy. Patrick Smith, head of small business banking at Santander Bank, joins us to offer his thoughts on what small businesses need most from their banks now, and how best to deliver it to them.

Banks and credit unions can work with small-business customers to help them minimize the risk and deal with the outsized impact of scams and schemes.

The government created the program to assist struggling businesses, and it is the responsibility of bankers to help them access the funds.

Community lenders have an opportunity to quickly and responsibly help those struggling by making the best use of the SBA tools at their disposal.

In the forgiveness phase, the challenge of processing and adjudicating the applications is shaping up to be more complex than the lending phase.