Derik Sutton
May 6, 2020

Small business relief programs have held bankers’ undivided attention lately. What was once considered a largely underserved segment in the financial industry is now at center stage. Businesses are relying on their banks now more than ever before to provide the relevant financial tools that they need to survive. But the responsibility does not end with lending. […]

The banking industry has sadly lost its small business banking mojo in the past five years.

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Just as baby boomers are predicted to have a large impact on entitlement programs, so are they also poised to be a primary driver of small business formation in the next decade and beyond.

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In the intensive search for new sources of profitable revenue, many financial institutions are missing one untapped source: cross-selling and upselling to existing retail consumer customers who also are small business owners.

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Consultants and other industry experts frequently offer their solutions for success in small business banking.

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It is accepted wisdom throughout the industry that small businesses represent banks’ best opportunity for higher spreads, improved fee income and superior relationship profitability.

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The state of small business banking at most banks, that is, their ability and willingness to serve the needs of small companies, is at its nadir.

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The signs that credit remains tight abound.

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Community banks are struggling in many areas of the country and there’s been much industry commentary on how this category of financial institution will have a difficult time competing with larger banks in the future.

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