Patrick True
Aug 7, 2020

A strong execution strategy can help banks from being overwhelmed, as well as create efficiencies for the institution and a better experience for customers.

The state of small business banking at most banks, that is, their ability and willingness to serve the needs of small companies, is at its nadir.

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The signs that credit remains tight abound.

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Community banks are struggling in many areas of the country and there’s been much industry commentary on how this category of financial institution will have a difficult time competing with larger banks in the future.

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Bankers have long puzzled over how to serve small business customers profitably, given that this market falls into a fuzzy grey area between retail and commercial banking.

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In today’s sluggish economy, small businesses have not been showing much appetite for taking out loans, although there have been recent signs of a thaw.

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Banks across the nation continue to robustly target the small business customer as a prime source of revenue and differentiation although the going has been tough lately.

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While employment, manufacturing and retail indicators appear to point to an economic recovery, there remains a disturbing trend amongst America’s small business owners.

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