Cheryl Chiodi
Nov 8, 2021

Digital intelligence solutions can help realize significant cost savings while preventing fraud and providing a pleasant customer experience.

In the movie The Matrix, the hero Neo, played by Keanu Reeves, meets a mysterious man named Morpheus who tells him that he is just a small part of the Matrix and one of its slaves.

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When you’re in a highly regulated industry like banking, you’re no stranger to the sometimes overwhelming compliance requirements at the national, regional and state levels that apply to your customer interactions.

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Throughout the past two years, the Consumer Financial Protection Bureau (CFPB) has actively collected customer complaints and stored them in a publicly available database in an effort to provide increased transparency for consumers.

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The involvement of bank directors with information security awareness training has been a long-standing cornerstone for building an effective information security program.

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Cybersecurity is a large and complex problem, and as more banking operations move into a digital environment, the threat will only grow.

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With all of the recent retailer data breaches, card-related fraud is clearly top-of-mind for financial institutions.

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In today’s hyper-connected world, the fight against payments fraud, money laundering and other cyber threats is challenging for banks and other financial institutions around the world.

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The Office of Thrift Supervision (OTS) may be long gone, but the institutions that it once regulated are still around and dealing with some of its legacy issues.

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The conversation about identity theft is growing – Hollywood even explored the topic in the 2013 movie “Identity Thief” – and in that conversation is a bankable loyalty solution.

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Banks are typically thought of as stable, reliant and dull, or that’s what we would like them to be.

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Banks, thrifts and credit unions are always wondering what regulators will focus on during their next safety and soundness exam.

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Businesses increasingly rely on the Internet to run the systems that carry goods to market, provide gas for cars and engage in trade.

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The list of acronyms is daunting: FFIEC, FRB, FDIC, OCC, NCUA, CFPB, ACSSS, CSBS, NASCUS and SLC.

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Delivering “Best-in-Class” customer service to commercial clients is an often-expressed commitment in bank vision statements.

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Cost-cutting culture has hit the banking industry.

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The high stakes world of bank cyber security can take inspiration from the traditional bank vault.

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Federal bank and credit union examiners insist that a reliable system for tracking exceptions needs to be part of any loan portfolio management process.

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Over the last few years, risk management has steadily ballooned into a highly complicated process for financial institutions of all sizes.

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Despite the best efforts of financial institutions around the globe, online fraud continues to happen.

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At a time when customers want more personalized service, financial institutions must balance credit risks with the importance of maintaining and nurturing customer relationships.

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