BK Kalra
Jan 21, 2022

CIOs need to focus on keeping their IT infrastructure running smoothly, making better use of data and analytics, and getting the most from the cloud.

As a former Federal Reserve executive as well as currently a director for a regional bank, I’ve had the unique opportunity to observe how fraud in the financial arena has evolved.

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Customer-centric strategies are evolving with the ever increasing amount of available information, including data that is generated outside of bank interactions with other third-parties such as communications providers or social networks.

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Federal Reserve chairwoman Janet Yellen recently indicated in no uncertain terms that it was not the Fed’s intention to raise interest rates for the foreseeable future.

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Financial institutions are increasingly adopting mobile authentication for online/Internet banking and deploying mobile platforms that enable customers to conduct banking transactions anytime, anywhere.

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To keep up with changing customer needs, banks are quickly adopting technologies such as mobile, social media, data analytics and the cloud.

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I have recently spent a lot of time talking about KYC (Know Your Client), AML (Anti Money Laundering, often confused with ALM which is Asset and Liability Management), Client Onboarding, PEPs (Politically Exposed Persons) and SARs (Suspicious Activity Reports).

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As banks struggle to push their share prices back up to something resembling pre-crisis levels, many are missing cost savings opportunities hidden in plain sight: in branch network facilities and the corporate real estate (CRE) portfolio.

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In the movie The Matrix, the hero Neo, played by Keanu Reeves, meets a mysterious man named Morpheus who tells him that he is just a small part of the Matrix and one of its slaves.

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When you’re in a highly regulated industry like banking, you’re no stranger to the sometimes overwhelming compliance requirements at the national, regional and state levels that apply to your customer interactions.

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Throughout the past two years, the Consumer Financial Protection Bureau (CFPB) has actively collected customer complaints and stored them in a publicly available database in an effort to provide increased transparency for consumers.

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The involvement of bank directors with information security awareness training has been a long-standing cornerstone for building an effective information security program.

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Cybersecurity is a large and complex problem, and as more banking operations move into a digital environment, the threat will only grow.

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With all of the recent retailer data breaches, card-related fraud is clearly top-of-mind for financial institutions.

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In today’s hyper-connected world, the fight against payments fraud, money laundering and other cyber threats is challenging for banks and other financial institutions around the world.

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The Office of Thrift Supervision (OTS) may be long gone, but the institutions that it once regulated are still around and dealing with some of its legacy issues.

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The conversation about identity theft is growing – Hollywood even explored the topic in the 2013 movie “Identity Thief” – and in that conversation is a bankable loyalty solution.

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Banks are typically thought of as stable, reliant and dull, or that’s what we would like them to be.

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Banks, thrifts and credit unions are always wondering what regulators will focus on during their next safety and soundness exam.

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Businesses increasingly rely on the Internet to run the systems that carry goods to market, provide gas for cars and engage in trade.

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The list of acronyms is daunting: FFIEC, FRB, FDIC, OCC, NCUA, CFPB, ACSSS, CSBS, NASCUS and SLC.

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