Karen Epper Hoffman
Jul 29, 2021

Community banks are struggling to stay ahead of the crooks as COVID-19 scams hit both the institution and its customers.

Financial institutions stand to benefit from forward-looking strategies driven by agile and intelligent technologies.

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Pandemic-driven challenges are still far from over, leaving banks and credit unions to find new ways to support customers while protecting themselves.

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Within financial services, risk management is rarely thought of in terms of its impact on business transformation programs or on customer experience and engagement.

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In the early- to mid-1900s, banking and excitement went together, well … like water and oil.

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It’s hard to imagine anything lucky about a data breach affecting more than 100 million customers.

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From rising customer expectations, to digital disruption, to threats from non-traditional competitors, the same forces that reshape the banking industry demand new thinking and approaches from risk management teams.

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Risk management professionals are voracious data consumers.

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For all the fears and hand wringing sparked by the Great Recession, banks have weathered few if any financial tremors since it faded into the rear view.

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Technology tends to charge ahead of most other industries, and Facebook’s recent enormous data security breaches are no exception.

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For years, financial institutions have found themselves in the headlines as a result of an ethics, compliance or risk breach.

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It seems the number of data breaches jumps every year, with a 48 percent increase from 2016 to 2017 alone.

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Depending on the tenor of the times, navigating the financial services landscape gives rise to far more challenging questions than comforting answers.

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Imagine, if you will, this not uncommon C-suite scenario: “We have a critical decision,” the CEO says to the management team.

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Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead of resourceful, relentless malefactors.

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For banks of all sizes, the issue of the moment is this: Every banker is busier than ever.

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Over the past several years, third-party oversight (or vendor management) has grown exponentially in importance and as a subject of regulatory focus.

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Five decades after they were first unveiled in Swinging London as marvels of secure, cash-dispensing convenience, automatic teller machines are more vulnerable than ever—thanks to a wide array of attacks that include skimming devices, malware, intercepted communications, outright theft of the machines—and a new technique known as “jackpotting.

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