The flipside of superior customer experience is a strong fraud program, even if it’s not the sexiest thing for banks to promote.

After about a year of having a small amount of funds withdrawn from his Citizens Bank account every month, Steve Puccia finally noticed the money was being taken out without his permission.

Make no mistake: Blockchain technology stands as a promising disruptor for dozens of current industries, and an enabler of change that will bring forth new opportunities and revenue streams for financial institutions, realtors, retailers and more.

Financial fraud may not take its cue from a Greco-Roman water monster known as the hydra, but it wouldn’t be a stretch to name the next computer virus after it.

The banking industry has a multi-billion dollar fraud problem—and as fraudsters get more aggressive and resourceful, the costs will only rise.

Living in a fast-developing digital world has its undeniable advantages.

The cost of cybercrime across the world is staggering, with some estimates ranging as high as more than $22 trillion a year in direct losses and the cost to deal with the aftermath.

For all the fears and hand wringing sparked by the Great Recession, banks have weathered few if any financial tremors since it faded into the rear view.

Technology tends to charge ahead of most other industries, and Facebook’s recent enormous data security breaches are no exception.

Cybersecurity has been cited as a top focus for federal and state bank regulators, even as cyber staffing challenges escalate.

The new hot ticket in town is identity—and the battle for the customer, and their data, has begun.

Though they are good and bad guys, respectively, lenders and fraudsters share one goal: to grow their enterprises.

Across industries, financial crimes investigators—even those packing an arsenal of fraud detection techniques—have plenty to keep them awake at night.

Bankers hear the same advice again and again: Protect your customer data.

On film, Frankenstein exists only as a mythical creation.

Some people will go a long way to sidestep the potential cyber threats that artificial intelligence could unleash upon our planet.

The use of textual, digital and web-based communication is rising as financial institutions across the spectrum fend off competition and adapt to trends in consumer behavior.

The Winter Olympics recently closed in Pyeongchang, South Korea, and the World Cup kicks off this June across Russia.

A sophisticated crime where thieves install malicious software and/or hardware at ATMs—and force the machines to spit out up to 40 bills every 30 seconds—has for some time threatened banks in Europe and Asia.

Five decades after they were first unveiled in Swinging London as marvels of secure, cash-dispensing convenience, automatic teller machines are more vulnerable than ever—thanks to a wide array of attacks that include skimming devices, malware, intercepted communications, outright theft of the machines—and a new technique known as “jackpotting.