The first time we were asked to map the Information Technology (IT) infrastructure of a large financial institution, the picture we drew could have been titled “Rootbound.” On the surface, the technology appeared to be Read More
It probably won’t come as a shock to you to learn that a lot of people working in the financial services industry aren’t happy and that they’re not feeling particularly loyal to their institutions. The Read More
Most banks today have solid strategies in place for selling their services and providing high levels of customer service prior to each sale. Some institutions have even taken major initiatives to ensure quality service after Read More
Occam’s Razor: Assumptions introduced to explain that a thing must not be multiplied beyond necessity. (Sometimes construed as, “The right answer is usually the simplest answer.”)
It is a growing headache for the conscientious chief Read More
At a time when roughly 40% of U.S. branches are financially underwater and new regulations are further curtailing revenues, it is painfully clear that banks can no longer count on “free” products and single-shot promotions Read More