CX success starts with understanding employee experience
To achieve the best results, financial services organizations need to provide an environment where their employees can continue to grow.
Why do talented women and minorities leave financial services?
Banks and service providers are more focused on recruiting women and people of color, but these employee groups still experience the greatest attrition.
A people-centric approach to change delivery
To succeed post-pandemic, financial leaders will need to reimagine workplace practices, compliance protocols and technology governance.
Elevating Your People
Why is elevating your people such an important topic for middle-market banks today? Paula O’Reilly from Accenture shares details from her experience working with leaders at these institutions. Learn More >
Diversity programs not working? Cohort analysis can help
It’s not enough to just look at the broad trends to determine the effectiveness of diversity, equity and inclusion programs.
Expanding opportunities for neurodiverse colleagues
As banks and credit unions welcome the diversity of thought, experience and talent, their workforces flourish and drive innovation and growth.
Where customer and employee needs intersect post-COVID
Aligning CX and EX strategies is a foundational step for banks and credit unions as they prepare for what comes after the pandemic.
Branch Workforce Management
Learn how branch resources can deliver measurable results on improved efficiency, productivity and sales effectiveness with insights from Kiran Analytics SVP Jackie Hudson. Learn More >
A DEI roadmap for smaller financial institutions
Local banks and credit unions can make meaningful strides in creating a more diverse, equitable and inclusive company culture.
A focus on team and mission makes veterans a good fit for financial institutions
For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.
Maintaining a positive culture through a pandemic (and a merger)
First Horizon Bank's chief human resources officer shares insights on the company's people-first approach that keeps employees engaged and feeling supported.
COVID-19 as a catalyst for closing the digital skills gap
As banks adopt more advanced technologies, they need employees who can work alongside machines with creativity and the ability to solve problems.
Keeping the focus on diversity, equity and inclusion
The surest path to get buy-in from C-suite leaders in financial services may be to frame DEI issues as a core business opportunity.
Planning for workforce re-entry during COVID-19
Identifying employee safety as the top priority is the easy part. The bigger challenge is taking care of the many details needed to achieve that.
Culture is the backbone of innovation
Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.
Why bank employees are the key to brand alignment
For most companies, seeking a competitive advantage means creating products and services that differentiate them from the pack. That’s harder for banks. Most financial institutions offer similar services, online tools and even interest Read More
Trends in Talent Management
BAI shares the findings of a research study of 594 leaders including human resource professionals and employees of financial services organizations ranging in size from community banks to large mega banks.
Bank leaders set the tone for cultural transformation
For banks to fully embrace their digital destiny, top executives and board members need to set the tone with a cultural transformation that underlies the increasing move to electronic channels.
Traditional banks are often seen as Read More
Do your employees feel connected to your bank’s purpose?
If a bank’s vision describes what they want to accomplish, a bank’s purpose reveals why they want to accomplish it.
Because they are so intrinsically people-centric, community bank leaders often believe their Read More
Will today’s money manager be tomorrow’s life fixer?
We’re in the thick of tax season now – that time of year when financial advisors huddle with their clients to discuss planning and portfolios. But at some point in the near future, will those huddles Read More