We’re in the thick of tax season now – that time of year when financial advisors huddle with their clients to discuss planning and portfolios. But at some point in the near future, will those huddles Read More
Welcome to another decade, banking. Efficiency needs to top our lists of resolutions: Meaning, institutions must become efficient enough to not only survive a rapidly changing landscape, but also thrive as competition ramps up from Read More
As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost reductions and department downsizing to better their bottom lines.
Yet, those who take a balanced approach Read More
In the final installment of our series on the BAI Emerging Leaders Network, we’re proud to present the personal reflections from nine more outstanding young professionals you’ll surely hear about in Read More
Community banks today find themselves under mounting pressure: The battle for deposits shows no signs of ceasing, new entrants to the space introduce unprecedented competition, customer expectations climb sky-high and technology continues to evolve at Read More
If such a thing as slam dunks existed in the NBA’s human resources department—and perhaps they should, metaphorically speaking—then Eric Hutcherson would rule the realm with a winner’s credentials.
Now with the NBA for Read More
It’s as true as the ever-growing sight of empty teller windows: Consumers don’t visit branches as often as they once did. But a new study from JD Power & Associates reveals that the most Read More
How do progressive financial services organizations succeed? Here’s how their take on the talent makes all the difference.
When it comes to filling banking jobs at a time when the national unemployment rate is under 4 percent—less than half of what it hit during the bleak financial crisis—E.J. Kritz Read More
Financial institutions spend billions on technology, and for good reason: Through updating new systems and automating processes, banks provide their customers with an efficient, friendly user experience. But even as technology evolves, employees remain crucial Read More
Every day, banks compete for customers’ business and trust. But in the marketplace, options are limited; low interest rates and high investment returns alone can no longer woo discerning customers. If that’s so, then what Read More
Three weeks before his retirement in February, John S. Watson, chairman and CEO of Chevron, shared some reflections on Linkedin. He wrote:
“If I Read More
What was once known simply as Human Resources is today calling itself talent management—and in 2019, the battle to attract, hire and retain talent is as fierce as any ion recent Read More
Michael Alicea, executive vice president of global human resources for The Nielsen Company, wishes he had a dollar for every time he’s asked if the giant research Read More
Relationship management has changed. To succeed in today’s highly digitized world, relationship managers (that is, your sales staff) must cultivate the art of high-touch selling. This means that your people make meaningful human connections that focus Read More
Now a leader at one of the nation’s Top 25 commercial banks, Julieta Falcón—who graduated from a distinguished business school—admits she had “zero knowledge of what a bank does.”
That was Read More
Fact: We have fewer associates in each branch. Customers who visit branches come with more complex needs and higher expectations. So what happens when an associate goes on leave or quits? Staff is already stretched thin. Read More
Times have changed—and mightily so—since bank staffers had to check out a coffee-smeared wall calendar in the back office to find out their schedules, block out requested days off or leave a sticky note asking for Read More
For financial services organizations, compliance education is a necessary and regulatory requirement. Due to the mandated nature of compliance training, many organizations often consider it a burden and approach it with a “check-the-box” mentality that Read More
Not a day goes by without someone predicting that in less than a decade, automation, bots and AI will replace 50 percent of all banking jobs. And when we consider that the World Bank estimates Read More