David Biesack
Oct 18, 2021

To start, financial institutions must include risk assessment and threat modeling as part of their software development lifecycle.

Banks that embrace new digital technologies and secure data-sharing methods will be well-positioned for future success.

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Integrating systems that leverage data and analytics can be challenging, but doing so can help banks and credit unions make better-informed business decisions.

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By leveraging available data, banks and credit unions can operate more efficiently without adding sources of friction to the customer experience.

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Banks and credit unions can improve their efforts to acknowledge and address customer frustrations with voice-based conversational AI.

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The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra discusses how the financial industry is changing its approach to the cloud as digital banking grows in importance.

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Actively listening to customer frustrations can help banks improve their brand reputation and boost their bottom line.

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BAI's latest Executive Report digs into how customers can benefit when these one-time heated rivals find common ground.

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As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, a leading voice on data breaches, discusses how to best protect banking customers.

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The modern cloud is what allows banks and credit unions to rapidly innovate and ensure they remain relevant in a rapidly changing digital age.

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Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

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Susan La Monica from Citizens discusses how Jamie, the bank’s virtual career assistant, improves a job candidate’s experience throughout the recruitment process. The human-capital innovation also won Citizens a BAI Global Innovations Award.

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Community banks are struggling to stay ahead of the crooks as COVID-19 scams hit both the institution and its customers.

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Ownr pairs technology with world-class support and resources to simplify the process of starting a business. Hear from the CEO of this BAI Global Innovation Awards finalist about the innovation journey she took to bring Ownr to life.

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Sequestered online workspaces may help banks and credit unions keep sensitive information safe on the end user's computer.

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A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

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Artificial intelligence and machine learning solutions are rooting out hidden risks at banks and credit unions while enhancing the customer experience.

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While there’s a lot of content designed to help people manage money, Synchrony discovered a need to speak directly to women – not only to inform them, but also to encourage and empower them in all aspects of their financial lives. The result is Millie.

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New technology can help banks and credit unions fight fraud by effectively comparing new transactions with past behaviors.

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Banks and credit unions can benefit from a modernized back office as they compete with digital-first institutions and address issues amplified by the pandemic.

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