Technology & Innovation

Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

The benefits and challenges of true personalization in a digital world.

Virtual assistants can capably provide answers on their own or they can whisper key points into the call agent’s ear.

COVID-19 creates new vulnerabilities that can be addressed by smarter training and incentives for good performance.

Core and other technology conversions have the reputation of being long and painful.

No financial institution is exempt from the occasional ‘malicious insider’, who, acting alone or with outside help, can do more damage than virtually any outside fraudster.

In the two weeks it took for the $349 billion Paycheck Protection Program to run out of money, lenders and other financial-services institutions learned a lot about their ability to execute.

Spare rooms, couches and dining room tables are now office space for millions of Americans working from home due to COVID-19.

After years as a researcher and courtroom expert witness in the country’s major data breach cases, one thing is clear to me: To consumers, data breaches are about as upsetting as the common cold.