Susan La Monica from Citizens discusses how Jamie, the bank’s virtual career assistant, improves a job candidate’s experience throughout the recruitment process. The human-capital innovation also won Citizens a BAI Global Innovations Award.

A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

While there’s a lot of content designed to help people manage money, Synchrony discovered a need to speak directly to women – not only to inform them, but also to encourage and empower them in all aspects of their financial lives. The result is Millie.

As customers increase their use of digital channels, more banking services can migrate to the non-banking apps that Americans trust and use every day.

The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.

Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

In the early- to mid-1900s, banking and excitement went together, well … like water and oil.

Data can yield great value for banks and even more for customers.

We are once again facing digital transformation the likes of which we haven’t seen in a decade.

Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

While most executives at financial institutions agree that artificial intelligence (AI) is important to their organization’s success, few have fully implemented AI projects.

Not Supported Drew Sievers, CEO of Harvest Savings and Wealth Technologies shares his perspective on how financial services organizations can compete and win the digital transformation game and combat deposit loss.

Not Supported BAI’s Holly Hughes sits down with fintech leaders Jason Henrichs, FinTech Forge, and Kevin Lewis, Amount, to discuss the key issues surrounding digital transformation and how financial services leaders can approach converging technology with customer experience.

The banking industry is awash in giddy talk about how artificial intelligence and machine learning will shake up how business is done.

Over the last decade, financial services innovation has flourished not just in volume but also in variety.

Financial institutions spend billions on technology, and for good reason: Through updating new systems and automating processes, banks provide their customers with an efficient, friendly user experience.

Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril.

Fifty years ago this week, I hitchhiked to Bethel, New York to join 400,000 others at Woodstock.

As the following examples demonstrate, regulators and policy makers in some markets drive changes to support startups and companies that work to charge less.