Holly Hughes
Aug 9, 2021

Susan La Monica from Citizens discusses how Jamie, the bank’s virtual career assistant, improves a job candidate’s experience throughout the recruitment process. The human-capital innovation also won Citizens a BAI Global Innovations Award.

A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

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While there’s a lot of content designed to help people manage money, Synchrony discovered a need to speak directly to women – not only to inform them, but also to encourage and empower them in all aspects of their financial lives. The result is Millie.

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As customers increase their use of digital channels, more banking services can migrate to the non-banking apps that Americans trust and use every day.

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The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.

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Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

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In the early- to mid-1900s, banking and excitement went together, well … like water and oil.

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Data can yield great value for banks and even more for customers.

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We are once again facing digital transformation the likes of which we haven’t seen in a decade.

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Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

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