Arcady Lapiro
Jun 8, 2020

Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

Bankers in any one country may be excused for thinking the challenges they face are unique but the fact is that retail financial institutions across the globe are struggling with common problems in the wake of the recent financial crisis – such as restoring the trust of customers.

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If the crisis of 2008-2009 exposed woeful lapses in the banking industry’s risk management practices, the years since have also revealed a strong need for innovation.

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Innovation is something that comes and goes in banking like chief executives and heads of risk … as in it appears and disappears pretty often.

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I am no fan of needless regulation.

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Customer experience is much talked about in retail banking organizations today.

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Recently overheard: “Banks and credit unions are going to cede the underbanked market to other players.

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