Edward Berks
Nov 16, 2020

The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.

It wasn’t too many years ago that banking could be considered a local industry, particularly in the U.

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Bankers in any one country may be excused for thinking the challenges they face are unique but the fact is that retail financial institutions across the globe are struggling with common problems in the wake of the recent financial crisis – such as restoring the trust of customers.

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If the crisis of 2008-2009 exposed woeful lapses in the banking industry’s risk management practices, the years since have also revealed a strong need for innovation.

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Innovation is something that comes and goes in banking like chief executives and heads of risk … as in it appears and disappears pretty often.

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I am no fan of needless regulation.

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Customer experience is much talked about in retail banking organizations today.

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Recently overheard: “Banks and credit unions are going to cede the underbanked market to other players.

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