Innovation

Technology is redefining financial services delivery, customer experience and money movement.

And so this article begins: Where does one start with innovation anyway? From a safe distance, the answer may seem bonehead simple.

The fintech industry—characterized by brilliant, creative individuals and scrappy startups—has posed perhaps the biggest challenge to the traditional banking industry since globalization.

The banking industry is rapidly investing in artificial intelligence, and will spend more than any vertical on cognitive systems and AI.

This is my mea culpa, my confession: During my time working at some of the largest, most powerful financial institutions in the world, we openly mocked cryptocurrencies—specifically bitcoin.

It’s like zooming around a racetrack but making pit stops: For banks trying to meet rapidly changing expectations in the digital age, delivering simple, easy customer experiences requires speed and regular adjustments.

The onetime FinTech-versus-bank battle shows major signs of easing from competition to cooperation.

For some people in banking, the idea of Amazon entering the arena conjures a nightmare scenario.

Leaving an accomplished business career to go the way of a fintech startup force hardly represents a slam dunk, no matter how many years you’ve put in or promotions you’ve garnered.

More and more, banking customers embrace new technologies and require increasingly individualized services.