Craig Guillot
May 5, 2021

Consumer-facing digitalization efforts steal the spotlight, but momentum is growing for operational-side automation.

In 2012, our research shows bank overdraft (OD) revenues down about 20% from their 2008 levels, although they still constitute well over half of the industry’s total checking account revenues.

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I recently took a phone call from a bank executive bemoaning the fact that it took about an hour to open an account at his bank.

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Managing the “behind-the-scenes” of back-office operational areas, such as consumer loans and transaction processing, bears a strong resemblance to putting on a Broadway show.

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Banks often boast about the positive environmental contribution from eliminating paper documents.

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If you were appointed the bank’s Chief Waste Officer, where could you quickly make your mark in terms of wiping out serious wasted expense? We have a suggestion: Portals.

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Vendor management has been a hot and growing topic of bank focus in recent years.

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