Preetha Pulusani
Aug 9, 2022

The key element to success is banking leaders who are willing to evolve alongside our everchanging banking and technology landscape.

A wave of innovation is addressing market inefficiencies that make it difficult for banks to accurately assess the credit risk of this segment of Americans.

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2021's rise in traditional cybercrime is likely to persist, with new records possible for ransomware, social engineering, identity fraud and money laundering.

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Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

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When working together, banks and fintech mutually benefit from their joint innovations as both sides look to grow customers and revenue.

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David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the types of fraud that have become a huge customer-security challenge during the COVID-19 pandemic, and how banks and credit unions can fight back.

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The key is staying at the center of the customer relationship while making it easy to bring in leading technology to extend options and capabilities. 

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Banks and credit unions face four key threats to business continuity plans: cyberattacks, systems failures, natural disasters and cloud outages.

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Modern platforms create enterprise-grade functionality, which allows banks to quickly roll out scalable apps and gives customers pixel-perfect experiences.

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Growing competition in financial services is fueling a corresponding upswing in innovation among both new entrants and established players. BAI’s Debbie Bianucci and Dennis Gada from Infosys discuss the latest innovations they’re seeing, and how those advances stand to change the industry.

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When financial institutions start planning to overhaul their IT systems, the biggest step is resisting the temptation to postpone the change.

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By being a trusted advisor in their everyday moments, banks will earn the opportunity to be there for their milestone moments.

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To start, financial institutions must include risk assessment and threat modeling as part of their software development lifecycle.

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Banks that embrace new digital technologies and secure data-sharing methods will be well-positioned for future success.

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Integrating systems that leverage data and analytics can be challenging, but doing so can help banks and credit unions make better-informed business decisions.

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By leveraging available data, banks and credit unions can operate more efficiently without adding sources of friction to the customer experience.

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Banks and credit unions can improve their efforts to acknowledge and address customer frustrations with voice-based conversational AI.

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The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra discusses how the financial industry is changing its approach to the cloud as digital banking grows in importance.

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Actively listening to customer frustrations can help banks improve their brand reputation and boost their bottom line.

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BAI's latest Executive Report digs into how customers can benefit when these one-time heated rivals find common ground.

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As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, a leading voice on data breaches, discusses how to best protect banking customers.

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