Ian Allton
Nov 19, 2021

Banks and credit unions face four key threats to business continuity plans: cyberattacks, systems failures, natural disasters and cloud outages.

After years of debate the battle lines have been drawn and it is clear what financial services institutions must do to succeed.

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Professionals who work in high-tension fields – pilots, police and soldiers – are prone to react to dire situations in either of two ways.

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What’s it going to take for retail banks to survive in this post-financial crisis, increasingly digital world? “The dual strategy of ‘New and Renew’ will be critical,” says Michael Reh, senior vice president and global head of Infosys Finacle.

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What does it mean to be an innovator in today’s global banking industry? It’s no longer just about digital but more about connecting customers with their banks in a seamless, omnichannel fashion in order to solve specific problems and issues, according to judges in the BAI-Finacle Global Banking Innovation Awards 2014.

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I was having a debate the other day with two bank CEOs.

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Most bankers would acknowledge that the profitability among their customers varies significantly.

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The long awaited announcement of Apple Pay, on September 9, promises to scramble the existing payments system in the same way that Apple’s Macintosh, ipod, iphone and ipad products upended the computing, music and telecommunications industries.

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Many pundits and organizations are declaring Big Data as the route to future success for banks.

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Retail banks have managed to get by for decades with complex, overlapping and aging IT systems.

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Technology and data analytics have transformed customer interactions in retail, hospitality and myriad other industries and have the potential to do the same for  financial services, where they can improve customer engagement, increase service levels and drive retention to create a true omnichannel experience for consumers.

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Bankers are spending a lot of time these days trying to predict what the bank of the future will look like.

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Looking across the banking industry today, it is increasingly apparent that strategic planning is broken.

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The power and role of analytics has grown exponentially in financial services firms, starting with analytics 1.

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Financial institutions today buy software for a multitude of tasks: lending, operations, product development, accounting and compliance.

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Many forms of biometric authentication are emerging as potential solutions to banks, including fingerprints, hand geometry, eye retina, facial and voice.

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Cloud may be just the latest point in outsourcing’s long arc, but for banks, it promises to be one of the most significant, if complex.

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American Banker recently posed the question, “Is Debt Collection a Dying Business?” Hardly.

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The cloud is rapidly becoming a preferred method of delivering on-demand computing resources.

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For some community bankers, big data brings to mind stacks of customer data pasted together like a kindergarten art project.

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Nobody believed David would beat Goliath until he did.

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