Ian Allton
Nov 19, 2021

Banks and credit unions face four key threats to business continuity plans: cyberattacks, systems failures, natural disasters and cloud outages.

While business analytics and the art world seem like they have little to do with each other, in fact they share a number of key characteristics: Visibility is the first shared characteristic between analytics and art.

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“War is too serious a matter to entrust to military men.

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As today’s early-stage technologies evolve into mainstream offerings, retail banks will have to reshape their customer experiences to match.

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2014 may be the year that banks pick up the pace in their walk-crawl-run to new operational models.

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Faced by competitive challenges from non-bank disruptors such as PayPal, Google and Apple, banks are stepping up their efforts to be more innovative.

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More activity has begun to occur in the mergers and acquisition (M&A) space than we have seen for a long while.

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Over the last year, we have spent time visiting small and mid-size banks across the U.

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With the global financial crisis of 2008-2009 mostly in the rear view mirror, banks around the globe can focus more on the future, which means improving the customer experience through innovation, particularly in the delivery of mobile services.

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The definition of community banking has moved well beyond asset size and branch location over the years, but has it evolved in the eyes of account holders as well? For many, “community bank” still brings to mind a black and white picture of George Bailey and the Bailey Bros.

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What are America’s bankers talking about these days? Overall, I see a lot of optimism balanced by a healthy dose of continued caution.

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One of the themes of my recent presentations is how technology has bridged the divide between work life and social life.

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Having more data is unquestionably valuable, but data has been “Big” for a long time now and simply collecting huge volumes of data does not give you a competitive advantage.

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There’s a theme that keeps cropping up at most conferences I attend around the remodeling of banks.

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Who doesn’t love data? Banking has loved data long before we enshrined it as Big.

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I was sitting through a vendor presentation when a slide popped up titled: “Industry Pain Points.

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Providing superior customer service has been a key differentiating strategy for many financial institutions.

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In 2012, our research shows bank overdraft (OD) revenues down about 20% from their 2008 levels, although they still constitute well over half of the industry’s total checking account revenues.

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Fast-maturing Big Data tools provide companies with the ability to analyze far greater quantities and types of data in a shorter span of time.

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For the moment, Kabbage Inc.

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I recently took a phone call from a bank executive bemoaning the fact that it took about an hour to open an account at his bank.

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