David Biesack
Oct 18, 2021

To start, financial institutions must include risk assessment and threat modeling as part of their software development lifecycle.

A government-backed digital currency would have been a more efficient and cost-effective way to distribute pandemic relief funds.

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Research finds that top solutions for operational efficiency include expanded use of AI, more automated decisioning and greater reliance on the cloud.

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A lack of immediate “victims” and a confusing array of definitions for the crimes contribute to an inefficient response by financial services providers.

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Banks and credit unions can benefit from the plan's geographic diversity, ease of data transfer, cost-efficiency and more.

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The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.

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Lessons learned from remote work and the flood of loan applications will help financial institutions plan for future crises.

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Four steps to build a seamless, digital-first approach across channels that works for customers and employees

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Here’s how one commercial lender took advantage of her system’s power and versatility to meet challenges presented by the pandemic.

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Digital offerings that lay on top of existing technology can work as an alternative to a conversion that’s expensive and disruptive.

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The benefits and challenges of true personalization in a digital world.

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Virtual assistants can capably provide answers on their own or they can whisper key points into the call agent’s ear.

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COVID-19 creates new vulnerabilities that can be addressed by smarter training and incentives for good performance.

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Core and other technology conversions have the reputation of being long and painful.

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No financial institution is exempt from the occasional ‘malicious insider’, who, acting alone or with outside help, can do more damage than virtually any outside fraudster.

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In the two weeks it took for the $349 billion Paycheck Protection Program to run out of money, lenders and other financial-services institutions learned a lot about their ability to execute.

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Spare rooms, couches and dining room tables are now office space for millions of Americans working from home due to COVID-19.

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After years as a researcher and courtroom expert witness in the country’s major data breach cases, one thing is clear to me: To consumers, data breaches are about as upsetting as the common cold.

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A shift is under way in how banks and other corporations adopt and apply new technologies.

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Digital transformation doesn’t sit still.

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Economic growth is making credit more widely available for consumers to purchase cars and homes, as well as to invest in their future.

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