Preetha Pulusani
Aug 9, 2022

The key element to success is banking leaders who are willing to evolve alongside our everchanging banking and technology landscape.

The modern cloud is what allows banks and credit unions to rapidly innovate and ensure they remain relevant in a rapidly changing digital age.

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Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

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Susan La Monica from Citizens discusses how Jamie, the bank’s virtual career assistant, improves a job candidate’s experience throughout the recruitment process. The human-capital innovation also won Citizens a BAI Global Innovations Award.

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Community banks are struggling to stay ahead of the crooks as COVID-19 scams hit both the institution and its customers.

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Ownr pairs technology with world-class support and resources to simplify the process of starting a business. Hear from the CEO of this BAI Global Innovation Awards finalist about the innovation journey she took to bring Ownr to life.

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Sequestered online workspaces may help banks and credit unions keep sensitive information safe on the end user's computer.

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A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

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Artificial intelligence and machine learning solutions are rooting out hidden risks at banks and credit unions while enhancing the customer experience.

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While there’s a lot of content designed to help people manage money, Synchrony discovered a need to speak directly to women – not only to inform them, but also to encourage and empower them in all aspects of their financial lives. The result is Millie.

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New technology can help banks and credit unions fight fraud by effectively comparing new transactions with past behaviors.

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Banks and credit unions can benefit from a modernized back office as they compete with digital-first institutions and address issues amplified by the pandemic.

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Banks and credit unions must more fully embrace security solutions that protect their customer data from threats growing in their sophistication.

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Using a holistic approach featuring automation and analytics can mitigate risk, deliver a better CX and generate revenue.

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A major opportunity awaits financial services organizations that better understand their workforce and their workplace environment.

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Banks and credit unions can gain better insight into their customers’ wants and needs by merging financial benchmarking and CX/UX research.

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A banker-turned-consultant offers his insights on digitally transforming the operational side of financial services.

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The investment banks and credit unions are making to digitally transform customer experiences and power faster payments around the world are being met with equally dynamic threats, a recent survey has found.

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Consumer-facing digitalization efforts steal the spotlight, but momentum is growing for operational-side automation.

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BAI's new Executive Report focuses on how some banks and credit unions are using their vast stores of information to personalize products and services.

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The technology can be configured and optimized for organizations of all sizes, which can help level the playing field between small and large banks.

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