Nicole Lawler
Oct 13, 2020

Four steps to build a seamless, digital-first approach across channels that works for customers and employees

Every company—from the largest tech giants to small businesses you’ve never heard of—faces the possibility of a cyber threat.

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A recent BAI Banking Outlook study identified three areas among the top business challenges and priorities for financial services leaders: acquiring new customers, enhancing the mobile channel experience and making better use of consumer data to improve products and service recommendations.

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Innovation has become practically synonymous with “new”: In-new-vation, you could say.

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Cybersecurity professionals have long used military metaphors to provide context in the perpetual battle against threat actors.

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We all know that artificial intelligence and machine learning will magically solve all your business problems, while Alexa makes you a dry martini and takes out the garbage, right? Wait a minute—lofty promises and fanciful fantasies around AI haven’t been realized broadly in the banking industry, or many others for that matter.

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Financial institutions spend billions on technology, and for good reason: Through updating new systems and automating processes, banks provide their customers with an efficient, friendly user experience.

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Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril.

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Fifty years ago this week, I hitchhiked to Bethel, New York to join 400,000 others at Woodstock.

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Here’s how AI takes the errors, sluggishness and exhausting paperwork out of the home buying equation.

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