Technology & Innovation

A recent BAI Banking Outlook study identified three areas among the top business challenges and priorities for financial services leaders: acquiring new customers, enhancing the mobile channel experience and making better use of consumer data to improve products and service recommendations.

Innovation has become practically synonymous with “new”: In-new-vation, you could say.

Cybersecurity professionals have long used military metaphors to provide context in the perpetual battle against threat actors.

We all know that artificial intelligence and machine learning will magically solve all your business problems, while Alexa makes you a dry martini and takes out the garbage, right? Wait a minute—lofty promises and fanciful fantasies around AI haven’t been realized broadly in the banking industry, or many others for that matter.

Financial institutions spend billions on technology, and for good reason: Through updating new systems and automating processes, banks provide their customers with an efficient, friendly user experience.

Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril.

Fifty years ago this week, I hitchhiked to Bethel, New York to join 400,000 others at Woodstock.

What an unfortunate name, that 5G.

Mortgage processing is slow, inefficient and expensive.

Mortgage industry leaders—perhaps you—have started to explore the best strategy to integrate a more online approach to lending operations.