Ron Buck
Jun 25, 2020

Here’s how one commercial lender took advantage of her system’s power and versatility to meet challenges presented by the pandemic.

“The blockchain’s the rails, bitcoin’s just one of the train cars,” says the sign in a fintech lab I visited recently.

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Back in 2009, people thought it was creepy—or as one banking leader puts it, “They were not cool with it.

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Few customers enjoy speaking with a bank’s interactive voice response system—and when you think about it, why should they? For starters, the systems have limited communication abilities and it can take multiple rounds of queries and responses for customers to get the information they need.

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The connections between Egyptian high priests, medieval bloodletters and 21st Century data scientists might seem extremely remote at best.

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The onetime FinTech-versus-bank battle shows major signs of easing from competition to cooperation.

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Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead of resourceful, relentless malefactors.

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“First impressions count” not only applies to retail banking but also in the growing popularity of digital experiences elsewhere.

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So much was made of artificial intelligence in 2017—yet so much puzzlement generated—that you could compare the resulting scenario to asking Siri for an analysis and getting one of two responses: “Here are some AI articles I found on the internet” or “I don’t quite understand what you said, Debbie.

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In theory, moving a traditional bank from present and into the future sounds pretty straightforward: You redefine goals, embrace emerging demographics, emphasize tech and freshen up the brand, among other tasks.

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