Marc Gaffan
Jul 23, 2021

Sequestered online workspaces may help banks and credit unions keep sensitive information safe on the end user's computer.

Artificial intelligence is on the path to changing the world.

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The banking industry is rapidly investing in artificial intelligence, and will spend more than any vertical on cognitive systems and AI.

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“The blockchain’s the rails, bitcoin’s just one of the train cars,” says the sign in a fintech lab I visited recently.

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Back in 2009, people thought it was creepy—or as one banking leader puts it, “They were not cool with it.

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Few customers enjoy speaking with a bank’s interactive voice response system—and when you think about it, why should they? For starters, the systems have limited communication abilities and it can take multiple rounds of queries and responses for customers to get the information they need.

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The connections between Egyptian high priests, medieval bloodletters and 21st Century data scientists might seem extremely remote at best.

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The onetime FinTech-versus-bank battle shows major signs of easing from competition to cooperation.

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Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead of resourceful, relentless malefactors.

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“First impressions count” not only applies to retail banking but also in the growing popularity of digital experiences elsewhere.

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