AI + data + CRM = More personalized banking
By using technology to develop insights, financial institutions can gain a more holistic view of their customers and design better digital channels.
By using technology to develop insights, financial institutions can gain a more holistic view of their customers and design better digital channels.
In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection. Read More
The banking industry needs to leverage customer feedback to improve app adoption and customer retention levels.
For many institutions, migrating away from in-house core systems is more of a business transformation than it is a technology project.
Harnessing alternative data like verification of education and employment, alongside recognizing the value of Gen Z graduates, can help financial institutions continue to acquire and grow.
Open banking is both a powerful force for innovation and a potential threat to security and privacy. But with the right amount of restraint and regulation, the advantages of open banking promise to far outweigh the Read More
Financial institutions need to embrace managed risk-taking to compete with the continuous stream of innovations coming from tech companies.
Opinion: By equipping bankers with the right data about tech vendors, thousands of hours’ worth of effort and expense could be redeployed more productively.
Focus should be on expanding into critical areas of technology infrastructure, including AI, data analytics and developer experience improvements.
Join us for this complimentary webinar to learn how the bank approached the unique challenges of in-branch business deposit account onboarding and the value of leveraging deposit origination technology across a branch network. Read More
In case you missed it, generative AI (GAI) is kind of a big deal. It’s expected to shake up every industry, and banking is no exception. As financial services organizations start to scratch the surface, a Read More
Technology has been democratized to the point where open integration and API-first development make for seamless integration with legacy systems.
Policies and procedures are crucial to organizational success.
They set the tone for the organization’s risk tolerance and show the support for compliance expected of each employee in their daily activities. Unfortunately, financial services organizations often don’t Read More
With intelligent voice-enabled chatbots, financial institutions can elevate their customer service and provide live call center reps with more time to handle complicated inquiries.
ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk.
In this Q&A with Jake Tyler, Virtual Assistant Specialist at Read More
Sam Savage from Probability Management joins us on the BAI Banking Strategies podcast to explain why banking institutions should rethink how they deal with uncertainties.
This data-driven approach to assessing entire business workflows can put loan applications, digital customer onboarding and more under the microscope.
In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed Read More
Early adopters can gain a big advantage, particularly among digitally savvy younger consumers who value innovative products and services.
The most important piece of advice for financial institutions looking to implement a cloud migration is to connect it to the overall digital transformation strategy.