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AI + data + CRM = More personalized banking

By using technology to develop insights, financial institutions can gain a more holistic view of their customers and design better digital channels.

By |2023-10-10T14:04:51-05:00September 18th, 2023|Comments Off on AI + data + CRM = More personalized banking

The insights of data and analytics

In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection. Read More

By |2023-09-18T12:49:42-05:00September 14th, 2023|Comments Off on The insights of data and analytics

Creating new opportunities through open banking

Open banking is both a powerful force for innovation and a potential threat to security and privacy. But with the right amount of restraint and regulation, the advantages of open banking promise to far outweigh the Read More

By |2023-09-12T14:39:32-05:00August 10th, 2023|Comments Off on Creating new opportunities through open banking

The hidden costs of innovation

Opinion: By equipping bankers with the right data about tech vendors, thousands of hours’ worth of effort and expense could be redeployed more productively.

By |2023-07-27T11:25:10-05:00July 27th, 2023|Comments Off on The hidden costs of innovation

Making Policy Management More Effective

Policies and procedures are crucial to organizational success.

They set the tone for the organization’s risk tolerance and show the support for compliance expected of each employee in their daily activities. Unfortunately, financial services organizations often don’t Read More

By |2023-11-30T16:18:11-06:00June 27th, 2023|Comments Off on Making Policy Management More Effective

Bring your call center to the next level

With intelligent voice-enabled chatbots, financial institutions can elevate their customer service and provide live call center reps with more time to handle complicated inquiries.

By |2023-06-01T13:27:27-05:00June 1st, 2023|Comments Off on Bring your call center to the next level

Quick Q&A on ChatGPT’s Transformative Impact on Banking

ChatGPT has been the talk of the town since the AI-powered chatbot that creates human-like conversations was released late last year. But it’s more than just talk.

In this Q&A with Jake Tyler, Virtual Assistant Specialist at Read More

By |2023-05-25T15:34:23-05:00May 22nd, 2023|Comments Off on Quick Q&A on ChatGPT’s Transformative Impact on Banking

Exploring the “flaw of averages” at banks

Sam Savage from Probability Management joins us on the BAI Banking Strategies podcast to explain why banking institutions should rethink how they deal with uncertainties.

By |2023-06-01T13:21:41-05:00May 9th, 2023|Comments Off on Exploring the “flaw of averages” at banks

Building on mobile banking’s success

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed Read More

By |2023-05-08T16:51:54-05:00April 13th, 2023|Comments Off on Building on mobile banking’s success

The cloud can help make bank CX dreams a reality

The most important piece of advice for financial institutions looking to implement a cloud migration is to connect it to the overall digital transformation strategy.

By |2023-04-05T12:31:18-05:00April 5th, 2023|Comments Off on The cloud can help make bank CX dreams a reality