Terry Badger
Dec 14, 2021

Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

To stay afloat and get access to get badly needed funds, small businesses are willing to switch banks and work with a new financial services organization.

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Fintech innovations have the potential to provide essential services to millions of unbanked and underbanked people.

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And it’s hard to overstate the importance of mobile as a preferred customer channel and to address concerns about fraud.

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Tech experts from the financial services industry share insights on what bank and credit union leaders need to know up front.

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The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.

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According to the BAI Banking Outlook: Trends in 2020 survey, roughly half of Millennial, Gen X and Gen Z consumers expressed a willingness to switch financial services providers for better banking apps and digital platform capabilities.

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Tumultuous shifts in the financial services industry over the past decade have cast many banks adrift in stormy seas of change.

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I’ve always felt that reporters and editors have some of the best vantage points in the house.

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Blockchain technology is a promising disruptor for dozens of current industries for a simple reason: It enables trusted digital relationships without centralized administration.

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It’s fascinating to recall that less than 40 years ago, the internet and banks had literally yet to connect.

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Conventional wisdom would have us believe that banks and fintech startups mix about as well as oil and water.

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Getting to the heart of serving small- and medium-sized businesses has been a heartache for banks, as they struggle to make many work-intensive transactions into a large, meaningful chunk of volume.

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Banks have traditionally focused on an approach where businesses view the world through a banking lens.

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Whatever the months ahead hold for technology in financial services—from open banking to closing the gaps between fintechs and banks—the future is coming faster than ever.

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Digitization, emerging technologies and customer-centric offerings represent important priorities for retail banks, and in 2019 we will see even greater momentum in these areas—as well as corresponding technology investments.

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Perhaps you’ve seen ads for “Mortgage approvals in minutes!” just by using a mobile phone.

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Implementing enterprise software is … hard.

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How much has the pace of financial services industry innovation accelerated? The last 10 years have upped the stakes to improve client experiences like no other time in history—ushering in enormous omnichannel technology investment.

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Mobile banking is exploding with new ideas from voice-first development, to putting humans back into the digital experience; to artificial intelligence and advanced biometrics.

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