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Webinar
Recorded: Mar 27, 2024
Complex regulations, AI-enabled business change, increasingly uncertain economic landscape, changing customer expectations… The list goes on when it comes to the challenges today’s banking leaders must address to achieve their key goals.
Aberdeen Strategy & Research recently finished a study of how financial firms around the world plan and execute customer experience (CX) and operational programs. The findings revealed that balancing cost-cutting measures, such as growing use of self-service, while elevating the quality and consistency of customer experiences reigns supreme. However, achieving these goals is not easy. For that, firms must minimize and address friction across the broader CX value chain — spanning all business departments.
Webinar
Recorded: Feb 28, 2024
In 2024, banking leaders are tasked with growing deposits and increasing customer satisfaction, but how can they achieve this while balancing technology advancements and ensuring they retain top talent?
End-to-end customer engagement is the cornerstone of this strategy, with 98% of...
Article
Dec 13, 2023
Beth Johnson, chief experience officer at Citizens Bank, discusses the art and science of using language that resonates with specific audiences.
How Organizations Are Implementing Compliance Policies and Training
BAI provides compliance training and solutions designed for financial services organizations to help reduce organizational risks, improve compliance efficiencies and provide key information.
How Organizations Exceed Expectations
Benchmarking resources to help you better understand your organization’s relative performance. Tailor your preferred reports and leverage the insights to make data-driven decisions with confidence.