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David Kerstein: a friend who drove positive change

May 6, 2020 / Consumer Banking

David Kerstein became friendly with the people he met at BAI, from members of the leadership team to the social media manager. With them, he was always happy to talk shop, whether it was sharing feedback, discussing story ideas or dissecting LinkedIn’s quirks. Chances are, he would also slide in a joke or two.

For the last 22 years, David worked as the president and founder of Peak Performance Consulting Group, and he used his years of industry experience from his time at Citigroup and Bank One to advise financial services organizations on everything from digital banking to customer acquisition. Even with his full plate, he still found time to speak at our events, share his insights in BAI Banking Strategies and make appearances in our podcasts and videos. 

David worked to drive positive change. And in his more than 40 years in the financial services industry, he did just that.

Like many others, we at BAI were deeply saddened to learn David passed away in April. Our hearts go out to David’s wife, children, grandchildren and industry peers.

“David was one of the most visible and respected thought leaders in retail banking,” said BAI CEO Debbie Bianucci. “We always valued his expertise and we enjoyed working with him over many years. He will be missed.”

Join us in looking back at David’s insightful thought leadership. 

David Kerstein’s recent BAI Banking Strategies contributions:


Right on schedule: New branch tools and strategies to serve your staff

Greater efficiency? Higher sales? Empowered employees? Yes, there are apps for that and more. (Oct. 25, 2019)

Snare the fair share: Four smart ways to grow your bank

Bankers ask, “How can we jump start branch organic growth?” Start by examining where it will come from and what it takes to capture it. (Oct. 4, 2019)

Lose limitations, find the money: a roadmap for growth

How to overcome the growth challenge? Run with these five strategies—and walk the talk. (Aug. 30, 2019)

Your 2020 budget: Budging to maximize results

Most financial institution budget plans focus too much on increments versus aspirational change. Here’s how to optimize your performance. (Aug. 1, 2019)

Five smart ways to bridge the physical-digital divide

Banks stand at the crossroads of digital services and consumer expectations. Use these five initiatives as a roadmap to move forward. (May 31, 2019)

A change of pace: Speeding the pace of change in retail banking

Banks have a choice to either fear the future or track the trends as they work to maintain independence and relevance. (May 10, 2019)

Branches at the crossroads: Distribution centers or centers of advice?

For all the talk about making branches advice centers, bank leaders aren’t giving employees the right tools. And that is a set up for failure. (March 29, 2019)

What Southwest Airlines’ co-founder taught me about retail banking

The late Southwest Airlines CEO believed in what also works as blue-skies advice for banking: Get out of the office. (Feb. 1, 2019)

Video: The critical questions financial services leaders need to answer in 2019

Top financial services thought leaders tell us what to expect in the coming year, and where banks and credit unions need to focus their attention in order to keep their customers happy and keep up with their competition. (Jan. 6, 2019)

Podcast: The big branch trends for 2019

Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find. (Jan. 1, 2019)

For more thought leadership from David, click here.