Going digital without losing the human touch

Perhaps nothing in banking has been more disrupted by COVID-19 than customer service, and it’s still unclear which of today’s workarounds will become permanent changes.

Patrick Reetz, senior vice president for products and markets at Revation Systems, joins us to talk about the present and future of customer service, including how banks should blend their digital and human capabilities to achieve best results.

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Terry Badger is the managing editor at BAI.