• Chris Burritt Feb 14, 2017

    Content marketing beyond the website

    Bankers are finding that content marketing is not only useful on their websites; it can also engage customers via seminars, webinars, in-branch visits and mobile devices.

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  • Outside-the-Box Thinking Required

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    Kenneth Cline Jul 27, 2011

    First Victoria's Kenneth Olan shares his thoughts on overcoming the steep challenges faced by marketing and product management leaders in today’s tough environment.

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  • From Customer Satisfaction to ‘Happiness’

    Phil English Jun 29, 2011

    SunTrust executive Jeffrey VanDeVelde says improving customer loyalty requires focusing on customer happiness rather than satisfaction.

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  • Earning Rewards from Rewards Programs

    Frank Aloi Jun 8, 2011

    Rewards and loyalty programs won’t deliver for banks without sustained follow-up marketing to customers.

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  • The Choice of Banking Green

    Phil English Apr 29, 2011

    With the founding of Chicago’s GreenChoice Bank, Jon Levey hopes to inspire a new model for community banks based on environmentally-friendly choices.

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  • The Business Case for Improving Financial Literacy

    Mark Riddle Apr 26, 2011

    Most banks care about the financial literacy of their customers; BAI’s Mark Riddle explains why this is so important.

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  • Role for Banks in ‘Financial Capability’

    Josh Sledge Apr 22, 2011

    Banks can help consumers improve their financial capability by providing the tools for real-world application.

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  • Customer Experience Metrics Matter

    Michael Hinshaw Apr 8, 2011

    While ‘improving the customer experience’ can often seem like a nebulous concept, four key metrics are available to show how it can make a difference.

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