• Doug Wilber
    Doug Wilber Oct 7, 2019

    The social media home page: Become the online expert mortgage customers need ​

    You can wait for customers to find you or meet them where they already live. Here’s how online social and strong mortgage guidance intersect.

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  • The Choice of Banking Green

    Phil English Apr 29, 2011

    With the founding of Chicago’s GreenChoice Bank, Jon Levey hopes to inspire a new model for community banks based on environmentally-friendly choices.

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  • Customer Experience Metrics Matter

    Michael Hinshaw Apr 8, 2011

    While ‘improving the customer experience’ can often seem like a nebulous concept, four key metrics are available to show how it can make a difference.

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  • 5 Steps for Improving the Customer Experience

    Frank Aloi Feb 11, 2011

    Consistent execution of several key tactics is critical to implementing the transition to an improved customer experience.

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