• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Podcast: Home equity loans: From frustration to acceleration

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • Ten steps to succeed with microbusinesses

    Charles Wendel
    Charles Wendel May 2, 2016

    While banks often struggle to lend to microbusinesses profitably, leveraging their branch sales force effectively can improve the odds.

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  • Crisis in promotional deposit pricing

    Hank Israel, Andrew Frisbie Apr 22, 2016

    As traditional campaigns for balance acquisition fall prey to promotional fatigue, banks need to improve the metrics, skills and strategies used to drive deposit-gathering.

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  • Navigating time deposit rate change features

    Neil Stanley_resized
    Neil Stanley Apr 19, 2016

    Offering rate change features on long-term deposits may help to retain customers in those accounts, but bankers should weigh the various options carefully.

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  • Three ways to make your bank customer-centric

    Mark Hendrix_resized
    Mark Hendrix Apr 4, 2016

    Financial institutions can improve the customer experience by making themselves easier to do business with, being guided by the Voice of the Customer and by systematizing data collection and usage.

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  • Redefining the top-of-wallet customer

    Nidhi Verma, Ezra Becker Mar 29, 2016

    Analyzing credit card customers using enhanced credit data can help improve the efficiency of marketing outreach to those customers.

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  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

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  • Seven lessons in crisis management

    Mark Gibson
    Mark Gibson Mar 1, 2016

    The recent Volkswagen emissions scandal can show banks how not to deal with a public relations crisis.

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