• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Podcast: Home equity loans: From frustration to acceleration

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • Podcast: The art and science of social selling

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 21, 2017

    On this episode of the BAI Banking Strategies podcast, we talk with Avril Castagnetta, senior manager at Ernst & Young.

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  • Alternative music for millennials: New payment options to win them over

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Apr 7, 2017

    Millennials aren’t yet sold on mobile payments, but banks can start singing their tune with loyalty perks and speedier transactions.

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  • Best practices make perfect: Customer perspectives on sales and financial services

    JIM MILLER
    Jim Miller Apr 6, 2017

    With Wells Fargo headlines history, banks can take bold action on consumer satisfaction. Here’s how, based on new J.D. Power findings.

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  • Meet the millennials: Six smart ways to satisfy their banking needs

    Brian Campbell
    Brian Campbell Mar 23, 2017

    Millennials love and trust banking tech but also hunger for human connections. These steps can build a better millennial-based strategy.

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  • Podcast: Using bank employees as social media brand ambassadors

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 23, 2017

    On this episode of the BAI Banking Strategies' podcast, we talk with CarrieAnne Cormier, digital banking strategist and retail banking officer with Avidia Bank in the Greater Boston area.

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  • Content marketing beyond the website

    Chris Burritt Feb 14, 2017

    Bankers are finding that content marketing is not only useful on their websites; it can also engage customers via seminars, webinars, in-branch visits and mobile devices.

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  • Podcast: Millennials and community banking

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 3, 2017

    Business and technology expert Graham Seel shares his insights on how community-based financial services organizations can build a good user experience, especially where millennials are concerned.

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