• Cedric Savarese
    Cedric Savarese Jun 13, 2018

    Why web forms boost customer experience and loyalty

    The journey to digitization follows many roads. Using web forms puts consumers and banks in the fast lane.

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  • The generation of passion: How to entice and excite millennial hires

    Ed Lawler headshot
    Edmund Lawler Dec 20, 2017

    Yes, millennials are different. But it’s time to ditch the stereotypes of fickle entitlement and act on their potential for unsurpassed loyalty.

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  • Podcast: Home equity loans: From frustration to acceleration

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • How time and technology impact millennial credit growth

    Nidhi Verma
    Nidhi Verma Nov 29, 2017

    Census figures and a recent TransUnion study confirm that millennials have unique credit needs and habits compared to Generation X.

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  • Artificial intelligence, genuine smart selling: How to leverage AI in commercial and corporate banking

    Ron Wellman
    Ron Wellman Nov 9, 2017

    Retail banking has the early jump on utilizing AI. But sales leaders in other sectors can learn from successes and bolster their efficiency.

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  • How forward-thinking banks connect with LGBT consumers

    Lauri Giesen
    Lauri Giesen Nov 6, 2017

    Financial institutions with an eye on the future are marketing to LGBT clientele with targeted ads, niche websites and new products.

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  • Four more risky sales practices: Accent on accident avoidance

    Mark Renfro
    Mark Renfro Oct 27, 2017

    By keeping a close eye on sales practices, financial institutions not only gain financially; they keep unwelcome consequences to a minimum.

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  • Translate before it’s too late: Do your sales leaders speak the language of risk?

    Mark Renfro
    Mark Renfro Oct 25, 2017

    From baffling technology to boring training, risks to your sales operation can come from seemingly innocuous places.

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