• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Podcast: Home equity loans: From frustration to acceleration

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • The good, bad and surprising news about millennials

    Brad Jones
    Brad Jones Jul 26, 2016

    While Millennials are certainly more tech-savvy than previous generations, they also display a surprising preference for opening checking accounts at the branch, which provides cross-sell opportunities for financial institutions.

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  • Building the bank brand digitally

    Holly Hughes_resized2
    Holly Hughes Jul 13, 2016

    Marketing executives say digital channels offer a great opportunity for building a bank brand but also present quantitative challenges in proving the business case.

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  • Marketing’s role in revenue growth

    Steven Delacastro_resized
    Steven Delacastro Jun 13, 2016

    New digital capabilities give bank marketing a prominent place at the table for designing and implementing strategies for revenue growth.

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  • Improving returns on marketing investment

    Naseer Nasim_resized
    Naseer Nasim Jun 6, 2016

    To improve their marketing outreach, financial institutions need to focus on strategy, or targeting the appropriate customer segments, and upgrading their capacity in data analytics.

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  • From customer friendly to customer intimate

    Patricia Smith_resized
    Patricia Smith Jun 6, 2016

    First Interstate Bank in Montana used a strategic planning process to improve customer relationships and profitability.

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  • Transforming branch staff with predictive analytics

    Kerim Tumay
    Kerim Tumay May 15, 2016

    Rather than just focusing on cost-cutting in their branches, bankers need to improve the performance of their branch workforce through predictive analytics.

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  • Reconfiguring branch staffing for sales

    • Dale Johnson
    • Darryl Demos
    May 6, 2016

    Retail banks must start preparing now for local branch sales in a digitally-eroded environment – and universal bankers are not the answer.

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