Growing the customer base and keeping consumers happy remain timeless challenges, even in a digital age. Here’s how to tackle those tasks.
Customer data is king in banking today as financial institutions learn how to utilize it for sales, customer service and product design.
The banking industry has a golden opportunity to enhance the practice in a way that creates a win for all.
The emerging practice of social selling calls for new sales processes, controls and governance models.
Rather than just focusing on cost-cutting in their branches, bankers need to improve the performance of their branch workforce through predictive analytics.
Retail banks must start preparing now for local branch sales in a digitally-eroded environment – and universal bankers are not the answer.
Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.