EMV chips in credit and debit cards slow fraud, but don’t stop it. Tokenization promises to bolster consumer protections.
Customer journey management is a concept that can finally transform one-on-one marketing into a reality.
Hiring bankers who can sell requires an effective recruiting system that you implement on a consistent basis.
While social media is destined to fail as a direct sales tool for banks, it can help build relationships that lead to sales.
Bankers need to weigh a lot of pros and cons as they consider whether to sell in the current economic and regulatory environment.
Banks that want to be more successful selling long-term deposit accounts need to properly prepare their front-line staff to engage with customers in a consultative manner.
Workforce management models and performance scorecards, if utilized appropriately, can help improve branch performance.
Tips for improving relationships with commercial clients include listening more than talking and treating every interaction as important.