The skills to make Bank-at-Work succeed aren’t hard to implement—but require focus, dedication and commitment.
While social media is destined to fail as a direct sales tool for banks, it can help build relationships that lead to sales.
Banks that want to be more successful selling long-term deposit accounts need to properly prepare their front-line staff to engage with customers in a consultative manner.
Workforce management models and performance scorecards, if utilized appropriately, can help improve branch performance.
Tips for improving relationships with commercial clients include listening more than talking and treating every interaction as important.
Bankers can boost their own productivity by learning from the sales focus and culture found in leasing companies.
Moving from a balanced scorecard to a sales incentive approach to compensation can help banks improve sales performance.
Successful cross selling is the closest thing in banking to a ‘secret sauce’ for profitability, but it isn’t easy.