• Matt Herrin_resized
    Matt Herren Jan 12, 2017

    The road not token: How fraudsters beating EMV could hit a dead end in 2017

    EMV chips in credit and debit cards slow fraud, but don’t stop it. Tokenization promises to bolster consumer protections.

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  • Managing the Conversation with Unhappy Customers

    Edward G. Brown Nov 18, 2011

    With the popularity of their industry at low levels, banks need to train and fortify their employees for speaking to unhappy customers.

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  • Avoiding a Sales Productivity Crisis

    Darryl Demos Oct 6, 2011

    Will branch staff cuts exacerbate the revenue crisis in retail banking? Much hinges on boosting sales productivity from the remaining employees.

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  • Combining Sales and Service on the Frontlines

    ken Cline_resized
    Kenneth Cline Sep 20, 2011

    Umpqua executive Colin Eccles explains how his bank’s ‘universal associates’ handle both sales and service in the branches.

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  • Improving Sales Performance with Decision Hub

    D. Scott Andrick Sep 15, 2011

    A real-time decision hub can personalize offers and seamlessly transition from the sales to the fulfillment process.

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  • Keys to Cross-Selling Success

    Brad Strothkamp Sep 13, 2011

    Effective execution in terms of pricing, customer data analysis and servicing followup separates the winners from the also-rans in successful cross-selling.

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  • Predictive Selling for Cross Sell

    Mitchell Orlowsky Aug 17, 2011

    Predictive selling helps boost cross-sale ratios by utilizing customer data in real time to inform the selling relationship.

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  • Simpler is Better in Sales

    ken Cline_resized
    Kenneth Cline Aug 5, 2011

    Wells Fargo executive Jay Freeman says sales effectiveness requires sales and product design staff working together to make the process simpler for customers.

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