• Patrick Sanders
    Patrick Sanders Jul 16, 2018

    Give the customers what they want: Less and more

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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  • Generation B: Millennials and the resurgence of branch banking

    Rob Dixon
    Rob Dixon Apr 26, 2017

    As though on cue, millennials shake off all attempts at pigeonholing by making the most of mobile tech and in-person branch experiences.

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  • Alternative music for millennials: New payment options to win them over

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Apr 7, 2017

    Millennials aren’t yet sold on mobile payments, but banks can start singing their tune with loyalty perks and speedier transactions.

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  • Meet the millennials: Six smart ways to satisfy their banking needs

    Brian Campbell
    Brian Campbell Mar 23, 2017

    Millennials love and trust banking tech but also hunger for human connections. These steps can build a better millennial-based strategy.

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  • Content marketing beyond the website

    Chris Burritt Feb 14, 2017

    Bankers are finding that content marketing is not only useful on their websites; it can also engage customers via seminars, webinars, in-branch visits and mobile devices.

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  • Podcast: Millennials and community banking

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 3, 2017

    Business and technology expert Graham Seel shares his insights on how community-based financial services organizations can build a good user experience, especially where millennials are concerned.

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  • How banks understand — or underestimate — female millennials

    Robert Stowe England
    Robert Stowe England Jan 25, 2017

    Millennials now lead an economic juggernaut. But to the extent women differ from men, banks may have catching up to do.

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  • Drowning in data, starving for insight: Starting the customer analytics journey

    Matt Lindsay_resized
    Matt Lindsay Dec 15, 2016

    Analytics is one thing; analyzing how to apply it another. For all the data complexity, it begins with keeping things simple.

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