• Patrick Sanders
    Patrick Sanders Jul 16, 2018

    Give the customers what they want: Less and more

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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  • Dealing in digital, connecting with customers: Are banks’ priorities aligned with consumer preference?

    Anne Patton_resized
    Anne Patton Dec 13, 2016

    The secret to finding the right balance can’t be found in the biggest pile of big data. But it starts by doing the math on how to multiply the human factor.

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  • The Millennial perennial: How can community banks keep up with customer demands?

    Graham Seel
    Graham Seel Dec 8, 2016

    Millennials are becoming the biggest consumer and small business owner groups. But smart community banks can land their business.

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  • The future of financial services: Digital, personalized, customer-centric

    Larry Augustin_resized
    Larry Augustin Dec 7, 2016

    Yes, technology can advance customer service. But it needs to support a commitment to serve customers through every step of their banking journey.

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  • Millennials embrace banking innovation

    Robert Stowe England
    Robert Stowe England Nov 4, 2016

    Millennials and mobile are transforming retail banking. Yet they’re also quick to change platforms if their needs for speed and ease of use.

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  • Serving the younger generation in wealth management

    250x250_Tom_Hoscheidt
    Tom Hoscheidt Oct 14, 2016

    While bank wealth management groups may not find their younger clients to be profitable initially, working with them is important for the future.

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  • Bank fraud fighter to underscore risks to millennials in BAI Beacon presentation

    Ed Lawler headshot
    Edmund Lawler Sep 9, 2016

    Christopher DeAngelis says Millennials, though raised in a digital milieu, must step up to keep their bank information secure.

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  • Making “right audience, right message, right time” a reality

    Brad Jones
    Brad Jones Aug 24, 2016

    To optimize marketing efficiency and performance, financial institutions need to enhance their core data, segment their audience, use consistent messaging across channels and use closed-loop attribution to measure performance.

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