Minimizing Customer Friction During a Change Event

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Feb 22, 2022 / Customer Experience

As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.

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Upcoming: Feb 15, 2023

Holly Hughes, BAI CMO, will share BAI’s latest banking channel research and host a conversation with Colleen Wilson, Vice President, Product at MANTL, on what the trends mean for financial services leaders....

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Minimizing Customer Friction During a Change Event

Download this Quick Q&A.

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What consumers want & how to deliver a true omnichannel experience

The growing challenge of customer disengagement

Balancing consumer risk with seamless digital CX

How People Learn and Grow

How Organizations Exceed Expectations

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