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Personalization in the branch: The key is constant coaching

Sep 22, 2021 / Customer Experience
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Gallup managing partner Anson Vuong speaks with BAI managing editor Terry Badger about Gallup research that finds branch staff needs more and better training to develop the skills required to connect with customers.

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Gain insights from the thought leadership, white papers and solutions demos shared during BAI Deep Dive: Personalizing the Customer Experience.