Podcast: Branches, digital channels and customer experience without equal

More than ever, banks need to combine the physical and the digital into an omnichannel experience that exemplifies customer experience at its finest. Consumers expect no less, so how can banks cross the finish line first?

Tom McDermott, the co-founder and managing partner of Inver Consulting Group builds the case for and explained the steps to this winning integration.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via:

• iTunes
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You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.

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