Podcast: Talking bot a revolution: Banks, AI and the future of interactive tech

For all the talk about interactive technology, it’s more than just chatbots. Questions and answers represent just the first dimension of human-machine interplay; in the not too distant future, banks will leverage artificial intelligence to help customers manage their finances in real time. Michelle Moore, head of digital banking for Bank of America, discusses the initiatives under way to bring about this unprecedented high-tech change.

From the podcast:

• If you enjoyed this podcast, check out: AI, as in actionable insights: Five myths of ATM security, dispelled, The economy of new ecosystems: How banks can win the next phase of digital disruption, and AI, as in actionable insights: The future of artificial intelligence in payments.
• Nominations are now open for the 2018 BAI Global Innovation Awards.

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