Podcast: The top decisions of 2019 with the BAI Leadership Team

As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks. How can institutions win the talent war? How can they use data and analytics to give consumers the experiences they want? And how can banks leverage customer empathy to stand out from the competition?

Join BAI president and CEO Debbie Bianucci, managing director Karl Dahlgren and chief marketing officer Holly Hughes for a special year-ahead podcast that addresses these topics and sets the stage for what promises to be a watershed year in financial services.

For more insights from our guests, check out their recent articles:

• Winning the talent war in 2019 by Debbie Bianucci
• Why banks need analytics to create relevance with customers by Karl Dahlgren
• How will you deepen customer relationships and build trust in 2019? by Holly Hughes

For more insights  like these, check out our recent executive report: Decisions bankers need to make in 2019.

Listen weekly on BAI Banking Strategies or subscribe to the podcast via:

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You can listen to the archive of the podcast on the apps above or visiting BAI’s podcast page.

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