• Elizabeth Whalen Aug 17, 2016

    Challenge and Opportunity for Community Banks

    Community banks face both challenge and opportunity in 2016 as they face uncertainty over interest rates, a sluggish recovery, increased regulations and rapid changes in customer preferences.

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  • Challenge and Opportunity for Community Banks

    Elizabeth Whalen Aug 17, 2016

    Community banks face both challenge and opportunity in 2016 as they face uncertainty over interest rates, a sluggish recovery, increased regulations and rapid changes in customer preferences.

    Read More
  • The Transformation of the Retail Branch with Workforce Management

    Malysa O’Connor Aug 15, 2016

    As new banking technologies and demand for changing service models drive transformation at the branch, employee engagement can play a key role in optimizing sales and service delivery.

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  • Mortgage and Auto Lenders Grapple with Disparate Impact

    Carol Wolf Aug 12, 2016

    Mortgage and auto lenders are re-evaluating their internal anti-discrimination practices after a Supreme Court ruling means the disparate impact theory is here to stay.

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  • Upping the Game in Marketing to Small Businesses

    Chris Burritt Jul 27, 2016

    Going beyond traditional marketing, bankers now post blogs and white papers, offer credit coaching and extended hours and pay for leads to gain an edge in pursuing small business customers.

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  • Success Factors for Fixing the Bank

    Charles Wendel_resized
    Charles Wendel Jul 22, 2016

    When bankers seek outside advice for improving their institutions, they need to follow through on the recommendations they agree to implement.

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  • Preparing for New Credit Loss Standards

    Tom Caragher_resized
    Tom Caragher Jul 18, 2016

    While implementation of new credit loss standards is years away, banks need to begin now to develop the data and systems capabilities to handle this change.

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  • Automating Loan Decisions for Small Businesses

    Pullen Daniel_resized
    Pullen Daniel Jul 15, 2016

    Automated decisioning can make small business lending more profitable for banks – as long as the process includes the human factor as well.

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