• Kevin Steel Feb 6, 2017

    Personal, personnel: Reinventing the Retail Branch in 2017

    The new branch model must not only consider challenges for consumers, but also the critical area of workforce management. Here’s why.

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  • Personal, personnel: Reinventing the Retail Branch in 2017

    Kevin Steel Feb 6, 2017

    The new branch model must not only consider challenges for consumers, but also the critical area of workforce management. Here’s why.

    Read More
  • Futuristic branches depend on the future skills of employees

    Lauri Giesen Jan 24, 2017

    When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.

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  • Branch banking 2026: From robots in the lobby to personal tellers on campus

    Katie Kuehner-Hebert_resized
    Katie Kuehner-Hebert Jan 19, 2017

    Staring down the road, seven experts offer their visions of what bank branches will look like.

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  • From branches to big data: Five predictions for 2017

    Dave Kerstein_resized
    David Kerstein Jan 6, 2017

    So begins a new year, a new administration and new possibilities in the ways banks will approach business and operations.

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  • Coffee, tea or currency?

    Ed Lawler headshot
    Edmund Lawler Dec 12, 2016

    Bringing back an old experiment, banks are reimagining branches as cafés, salons, even bowling alleys—all to energize brand and attract customers.

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  • Deposits, withdrawals: Five strategies to reconfigure branches, free up capital and fund growth

    • Guenther Hartfeil
    • Gianna Whitver
    Nov 30, 2016

    In an age of new channel investment, banks must restructure physical distribution and unlock value from hard assets in branches.

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  • Mobilizing the mobile future of branch banking: Self-service technology

    Suzi McNicholas_resized
    Suzi McNicholas Nov 15, 2016

    Bank branches can do more to take customers out of the line — and streamline the in-person experience in the process.

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