Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.
In an age when customers expect maximum convenience and minimal waiting, branches can play a big role in building a relationship bridge.
As a word, it combines ‘digital’ and ‘physical.’ As a concept, it opens the door for banks to make big wins in customer experience.
Is it a coffeeshop? A yoga studio? A concert venue? It’s all of the above, if it’s today’s bank branch reinventing itself to please customers.
Banks stand at the crossroads of digital services and consumer expectations. Use these five initiatives as a roadmap to move forward.
Banks in 2019 have a choice to either fear the future or track the trends as they work to maintain independence and relevance.
For all the talk about making branches advice centers, bank leaders aren’t giving employees the right tools. And that is a set up for failure.