• Dave Kerstein_resized
    David Kerstein May 10, 2019

    A change of pace: Speeding the pace of change in retail banking

    Banks in 2019 have a choice to either fear the future or track the trends as they work to maintain independence and relevance.

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  • A change of pace: Speeding the pace of change in retail banking

    Dave Kerstein_resized
    David Kerstein May 10, 2019

    Banks in 2019 have a choice to either fear the future or track the trends as they work to maintain independence and relevance.

    Read More
  • Branches at the crossroads: Distribution centers or centers of advice?

    Mar 29, 2019

    For all the talk about making branches advice centers, bank leaders aren’t giving employees the right tools. And that is a set up for failure.

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  • Cutting the branches: The case for letting go of physical locations

    • Jim Kearney
    • Erik Steffensen
    Mar 14, 2019

    Can banks improve their personalized experiences with fewer branches? The answer may surprise you.

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  • The branch acquisition quandary: cherry picking profits versus the pits

    Mar 1, 2019

    Buying branches can chart a fast route to market share. But more than ever, purchasers must prepare a long, cautious checklist.

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  • Podcast: An insider’s guide to risk and data management

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 29, 2019

    Terry Ammons, a partner at PKM, discusses how a financial institution can safeguard data and manage risk in vendor relationships.

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  • Podcast: Getting to the bottom of great customer experience in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 22, 2019

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the ways banks can leverage great in-person customer experience to build loyalty, reduce churn and outdistance the competition.

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  • Podcast: Realizing phenomenal potential of data in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 15, 2019

    Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.

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