An analysis of thousands of branches shows a staffing-traffic mismatch. But refining the universal banker role can lead to revolutionary results.
Analyzing deposits per-square-foot can help financial institutions determine whether they’re better off with one larger branch or two smaller locations.
Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth.
Community banks need to redesign their branches as much as larger banks, says a panelist at the upcoming BAI Retail Delivery 2014.
Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.
As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.
All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.
Despite a difficult environment, community banks can boost profitability by restructuring branch networks, product innovation and attracting and retaining top talent.