At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.
With customer transactions in branches declining, banks need to reboot their branch design and strategy to focus more on service.
Online shopping and branch sales are now joined at the hip, yet most banks are not yet measuring the day-to-day effectiveness of digital in driving shoppers into the store.
Now that Microsoft has pulled the support plug for Windows XP, financial institutions that haven’t switched to Windows 7 need to explore their options.
Developing and executing a multichannel strategy requires foundational data to ensure that the strategy aligns with channel capabilities, customer preferences and the bank’s overall strategy and brand promise.
Centralizing cash management procedures enables bank branches to better meet customer demand and improve their sales culture.
Draconian reductions in branch networks are not necessary for banks that shift to smaller, more efficient platforms for meeting customer needs.
A visit to Chase and Umpqua branch-of-the future prototypes in San Francisco highlights two very different visions of the future of banking.