• Dave Kerstein_resized
    David Kerstein Mar 2, 2018

    Six branch roadblocks to overcome on the way to universal banker success

    An analysis of thousands of branches shows a staffing-traffic mismatch. But refining the universal banker role can lead to revolutionary results.

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  • Rightsizing the Branch

    Jeff Detlefsen Oct 29, 2014

    Analyzing deposits per-square-foot can help financial institutions determine whether they’re better off with one larger branch or two smaller locations.

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  • Branch of the Future Network Innovations

    Jim Henschel Oct 28, 2014

    Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth.

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  • Redesigning the Community Bank Branch

    Lauri Giesen
    Lauri Giesen Sep 23, 2014

    Community banks need to redesign their branches as much as larger banks, says a panelist at the upcoming BAI Retail Delivery 2014.

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  • The Transformation of Small Town Branches

    Dave Kerstein_resized
    David Kerstein Sep 19, 2014

    Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.

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  • Improving Customer Interaction in the Contact Center

    Matt McConnell Aug 18, 2014

    As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.

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  • The Branch of the Future, Today

    Shelba Murphy Aug 15, 2014

    All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.

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  • Best Practices for Successful Community Banks

    Randall Roth Aug 11, 2014

    Despite a difficult environment, community banks can boost profitability by restructuring branch networks, product innovation and attracting and retaining top talent.

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