• Deb Stewart_resize
    Deb Stewart Jun 18, 2018

    How the best banks optimize branch hours with predictive analytics

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Re-inventing the ATM, Globally

    Bethan Cowper May 5, 2015

    U.S. banks can learn from ATM innovations seen in other countries.

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  • Role of the branch in the digital age

    Chris Skinner1_resized
    Chris Skinner Apr 16, 2015

    While digital banking attracts the most affluent and financially confident customers, there will always be a role for the physical branch.

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  • Turning branch visits into sales

    Meredith Deen1
    Meredith Deen Apr 3, 2015

    Effective sales management in branches should include coaching and mentoring, sales support, appropriate technology, accountability and rewards.

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  • Branch staffing based on local sales dynamics

    • Dale Johnson
    • Byron Marshall
    Mar 13, 2015

    Branch staffing decisions should be based on markets, customers and local sales dynamics, not spreadsheet averages driven by operating results.

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  • Culling the network of underperforming branches

    Meredith Deen1
    Meredith Deen Mar 2, 2015

    Low-volume branches can depress institutional profitability unless management takes proactive steps to minimize their impact.

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  • Building a Bank for Today from Scratch

    John Schlesinger Dec 5, 2014

    Bankers have been warned for decades that their core systems are obsolete, a view that is reinforced if you envision how a bank would look like today if built from scratch.

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  • Optimizing Staff Scheduling for Improved Branch Performance

    Jim Delapa Nov 19, 2014

    Improving sales and service performance in branches requires solving three challenges of staff capacity optimization: inefficient systems, unreliable data and outdated analytics.

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