• Katie Kuehner-Hebert
    Katie Kuehner-Hebert Aug 31, 2017

    The changing face of channel migration

    At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.

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  • Rebooting the Traditional Branch Network

    Paul Schaus Jun 2, 2014

    With customer transactions in branches declining, banks need to reboot their branch design and strategy to focus more on service.

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  • Harnessing Digital for Branch Sales

    • Kevin Travis
    • Chris Musto
    May 23, 2014

    Online shopping and branch sales are now joined at the hip, yet most banks are not yet measuring the day-to-day effectiveness of digital in driving shoppers into the store.

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  • Outlook for ATMs after Windows XP

    Dean Stewart Apr 16, 2014

    Now that Microsoft has pulled the support plug for Windows XP, financial institutions that haven’t switched to Windows 7 need to explore their options.

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  • Keys to Successful Multichannel Optimization

    Christopher Caulfield Apr 15, 2014

    Developing and executing a multichannel strategy requires foundational data to ensure that the strategy aligns with channel capabilities, customer preferences and the bank’s overall strategy and brand promise.

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  • Centralizing Cash Management for Branches

    David Austin Mar 25, 2014

    Centralizing cash management procedures enables bank branches to better meet customer demand and improve their sales culture.

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  • The Smaller, More Profitable Branch of the Future

    W. Michael Scott Mar 14, 2014

    Draconian reductions in branch networks are not necessary for banks that shift to smaller, more efficient platforms for meeting customer needs.

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  • Two Visions of the Branch of the Future

    Dave Kerstein_resized
    David Kerstein Feb 21, 2014

    A visit to Chase and Umpqua branch-of-the future prototypes in San Francisco highlights two very different visions of the future of banking.

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