Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.
Draconian reductions in branch networks are not necessary for banks that shift to smaller, more efficient platforms for meeting customer needs.
A visit to Chase and Umpqua branch-of-the future prototypes in San Francisco highlights two very different visions of the future of banking.
For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.
Even with declining branch volumes, banks can boost profitability with more effective use of business intelligence, practical customer service strategies and appropriate employee incentives.
Banks can take several useful actions today to move toward their Branch of the Future without totally revamping their networks.
With branch transactions in decline, it’s time for banks to adopt a multi-year strategy to retrench, reposition and reenergize some of their best frontline staff – the teller workforce.
Teller capture technology can be utilized to improve customer service in the branch and make brick-and-mortar more relevant.