• Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Seven steps to successful digital transformation

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Branch staffing based on local sales dynamics

    • Dale Johnson
    • Byron Marshall
    Mar 13, 2015

    Branch staffing decisions should be based on markets, customers and local sales dynamics, not spreadsheet averages driven by operating results.

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  • Culling the network of underperforming branches

    Meredith Deen1
    Meredith Deen Mar 2, 2015

    Low-volume branches can depress institutional profitability unless management takes proactive steps to minimize their impact.

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  • Building a Bank for Today from Scratch

    John Schlesinger Dec 5, 2014

    Bankers have been warned for decades that their core systems are obsolete, a view that is reinforced if you envision how a bank would look like today if built from scratch.

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  • Optimizing Staff Scheduling for Improved Branch Performance

    Jim Delapa Nov 19, 2014

    Improving sales and service performance in branches requires solving three challenges of staff capacity optimization: inefficient systems, unreliable data and outdated analytics.

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  • Reducing Wait Times for Branch Efficiency

    Meredith Deen1
    Meredith Deen Nov 10, 2014

    Banks struggling to improve the efficiency of their branches should take a close look at the amount of time customers have to wait for service.

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  • Rightsizing the Branch

    Jeff Detlefsen Oct 29, 2014

    Analyzing deposits per-square-foot can help financial institutions determine whether they’re better off with one larger branch or two smaller locations.

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  • Branch of the Future Network Innovations

    Jim Henschel Oct 28, 2014

    Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth.

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