Jon Voorhees Dec 15, 2017

    Five things we all get wrong about branch transformation

    Today’s game plans are as varied (and confusing) as diet plans. Here’s how a branch strategy veteran separates truth from myth.

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  • The Smaller, More Profitable Branch of the Future

    W. Michael Scott Mar 14, 2014

    Draconian reductions in branch networks are not necessary for banks that shift to smaller, more efficient platforms for meeting customer needs.

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  • Two Visions of the Branch of the Future

    Dave Kerstein_resized
    David Kerstein Feb 21, 2014

    A visit to Chase and Umpqua branch-of-the future prototypes in San Francisco highlights two very different visions of the future of banking.

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  • Accelerating the Efficiency Engine

    Karen Epper Hoffman Feb 4, 2014

    For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.

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  • Finding Opportunity in Declining Branch Volumes

    W. Michael Scott Jan 13, 2014

    Even with declining branch volumes, banks can boost profitability with more effective use of business intelligence, practical customer service strategies and appropriate employee incentives.

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  • Creating the Branch of the Future, Today

    Raja Bose Jan 10, 2014

    Banks can take several useful actions today to move toward their Branch of the Future without totally revamping their networks.

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  • How to Manage the Decline of the Teller Job

    • Darryl Demos
    • Ethan Teas
    • Dale Johnson
    Jan 6, 2014

    With branch transactions in decline, it’s time for banks to adopt a multi-year strategy to retrench, reposition and reenergize some of their best frontline staff – the teller workforce.

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  • Teller Capture for Improving the Branch Experience

    Jodi Garvin Dec 6, 2013

    Teller capture technology can be utilized to improve customer service in the branch and make brick-and-mortar more relevant.

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