• Katie Kuehner-Hebert
    Katie Kuehner-Hebert Aug 31, 2017

    The changing face of channel migration

    At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.

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  • Accelerating the Efficiency Engine

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Feb 4, 2014

    For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.

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  • Finding Opportunity in Declining Branch Volumes

    W. Michael Scott Jan 13, 2014

    Even with declining branch volumes, banks can boost profitability with more effective use of business intelligence, practical customer service strategies and appropriate employee incentives.

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  • Creating the Branch of the Future, Today

    Raja Bose Jan 10, 2014

    Banks can take several useful actions today to move toward their Branch of the Future without totally revamping their networks.

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  • How to Manage the Decline of the Teller Job

    • Darryl Demos
    • Ethan Teas
    • Dale Johnson
    Jan 6, 2014

    With branch transactions in decline, it’s time for banks to adopt a multi-year strategy to retrench, reposition and reenergize some of their best frontline staff – the teller workforce.

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  • Improving Sales Culture for Branch Profitability

    Mitchell Orlowsky Dec 20, 2013

    Given the continuing importance of branches, improving the sales culture and technology in those branches needs to be a priority.

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  • Teller Capture for Improving the Branch Experience

    Jodi Garvin Dec 6, 2013

    Teller capture technology can be utilized to improve customer service in the branch and make brick-and-mortar more relevant.

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  • Optimizing Branch Staffing for Sales

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Oct 8, 2013

    As in-branch customer transactions steadily decline, bankers are facing greater urgency to turn their offices into sales centers, say BAI Retail Delivery 2013 panelists.

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