At October’s financial services conference, the Regions Bank executive will share insights on pitfalls, pace and prioritization.
For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.
Even with declining branch volumes, banks can boost profitability with more effective use of business intelligence, practical customer service strategies and appropriate employee incentives.
Banks can take several useful actions today to move toward their Branch of the Future without totally revamping their networks.
With branch transactions in decline, it’s time for banks to adopt a multi-year strategy to retrench, reposition and reenergize some of their best frontline staff – the teller workforce.
Given the continuing importance of branches, improving the sales culture and technology in those branches needs to be a priority.
Teller capture technology can be utilized to improve customer service in the branch and make brick-and-mortar more relevant.
As in-branch customer transactions steadily decline, bankers are facing greater urgency to turn their offices into sales centers, say BAI Retail Delivery 2013 panelists.