Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.
Branch staffing decisions should be based on markets, customers and local sales dynamics, not spreadsheet averages driven by operating results.
Low-volume branches can depress institutional profitability unless management takes proactive steps to minimize their impact.
Bankers have been warned for decades that their core systems are obsolete, a view that is reinforced if you envision how a bank would look like today if built from scratch.
Improving sales and service performance in branches requires solving three challenges of staff capacity optimization: inefficient systems, unreliable data and outdated analytics.
Banks struggling to improve the efficiency of their branches should take a close look at the amount of time customers have to wait for service.
Analyzing deposits per-square-foot can help financial institutions determine whether they’re better off with one larger branch or two smaller locations.
Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth.