• Deb Stewart_resize
    Deb Stewart Jun 18, 2018

    How the best banks optimize branch hours with predictive analytics

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Reducing Wait Times for Branch Efficiency

    Meredith Deen1
    Meredith Deen Nov 10, 2014

    Banks struggling to improve the efficiency of their branches should take a close look at the amount of time customers have to wait for service.

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  • Rightsizing the Branch

    Jeff Detlefsen Oct 29, 2014

    Analyzing deposits per-square-foot can help financial institutions determine whether they’re better off with one larger branch or two smaller locations.

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  • Branch of the Future Network Innovations

    Jim Henschel Oct 28, 2014

    Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth.

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  • Redesigning the Community Bank Branch

    Lauri Giesen
    Lauri Giesen Sep 23, 2014

    Community banks need to redesign their branches as much as larger banks, says a panelist at the upcoming BAI Retail Delivery 2014.

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  • The Transformation of Small Town Branches

    Dave Kerstein_resized
    David Kerstein Sep 19, 2014

    Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.

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  • Improving Customer Interaction in the Contact Center

    Matt McConnell Aug 18, 2014

    As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.

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  • The Branch of the Future, Today

    Shelba Murphy Aug 15, 2014

    All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.

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